Moderate a Live Conversation

Overview

Remesh Live requires that a moderator sends questions, messages and visuals to participants. You can also make changes to your discussion guide during your Conversation and add questions on-the-fly. If you would like a video overview of moderation, you can find that here.

Included in this Article

1. How it Works
2. Best Practices
3. Send a Pre-Programmed Item
4. Asking Follow Up Questions
5. Add a New Item
6. Edit an Item
7. Duplicate an Item
8. Skip an Item
9. Frequently Asked Questions
10. What's Next?

How it Works

To moderate your Conversation, first you'll need to ensure your Conversation is Published then click the Live  button. You will then see the moderator dashboard. On the left hand side is your programmed discussion guide.

All the content you have pre-programmed will appear under Queue, sent items will appear in Sent and skipped in Skipped.

Best Practices

• We recommend practicing moderation using the instructions below before your Remesh Live conversation.
  • Live Simulations allows you to practice using premade Conversations
  • Practice/Simulate allows you to practice using your own discussion guide
• We recommend that about 80% of your allotted time is devoted to pre-programmed discussion guide questions, with the remaining time being devoted to asking follow up questions in the moment. Our Live analysis tools make it easy to find opportunities to learn more about your audience.
• Often, we see researchers host a "backroom" experience with key stakeholders on a conference line. This allows the moderator to quickly hear feedback from stakeholders and make adjustments to the discussion guide as needed. We typically recommend creating an observer link for stakeholders which provides them with a view-only space. 

Send a Pre-Programmed Item

You can send an item in 3 different ways.

1. Hover over any item in the Guide, then click Send to send it to your audience. Once an item has been sent, it will move to the Sent section. You can ask questions out of order or skip them entirely.
2. You will see a preview of your next question in the conversation space to the right. Click send to send that item.
3. Set your conversation on AutoSend. This will send the items in the order they are programmed automatically. 
   

Asking Follow Up Questions

One of the most powerful aspects of a Live Remesh Conversation is the ability to analyze your data in the moment and use that information to craft follow up questions. Below you can find the basics of how to program follow up questions, but you can find more information about analyzing your data live here and more information about follow up question best practices here.

Add a New Item

Adding items in your discussion guide in the moment is a great way to engage with your audience and make the most of the Remesh Live experience. Often, moderators will think of follow up questions as they are analyzing their data in the moment, then follow the instructions below to input additional questions.

To add an item on the fly:

1. Click the pencil icon in the bottom right.
2. Select your item type, question time then program your question.
3. You can either choose to send this item now or save for later.

To add an item between two items in the Discussion Guide:

1. Hover over the item immediately before where you want the new item to go
2. Click the Add after icon 
3. A modal will pop up allowing you to create your new item and then click Save
4. The Guide should now be updated to reflect the new item you added

  To add a new Branching question:

1. Hover over the Poll question (single or multi-select polls are eligible for Branch)
2. Click the Branch from Poll # 
3. A modal will pop up allowing you to create your new item and then click Save
4. The Guide should now be updated to reflect the new item you added

Edit an Item

To edit an item in the Discussion Guide:

1. Hover over the item you want to edit
2. Click the pencil icon 
3. A modal will pop up allowing you to edit the item and then click Save

Duplicate an Item

To duplicate an item in the discussion guide:

1. Hover over the item immediately before where you want the new item to go
2. Click the duplicate icon
3. The highlighted question will be duplicated below

Move an Item

To move an item in the discussion guide:

1. Click and hold the item you would like to move to drag and drop it within your discussion guide.
2. The item will be moved to its new location.

To move an item to a new section in the discussion guide:

1. Hover over the item immediately before where you want the new item to go
2. Click the move to another section icon
3. Select the section you would like to move this item to, then select where you would like it placed.

Skip an Item

To skip an item in the Discussion Guide:

1. Hover over the item you want to skip
2. Click the skip for later icon in the upper right corner of the item
3. This item will be moved to the Skipped section of your discussion guide. You can always send it by navigating to the Skipped section and clicking send.

Frequently Asked Questions

• How do I know if I have permission to moderate a Conversation?
  You can read about what permission levels are able to moderate a Conversation here. In essence, if you can edit a Conversation in the Build section you can moderate a Conversation!

• Can I delete something I sent to participants before the Conversation started or during the Conversation?
  No, you cannot delete any items (questions, images, videos, or Speaks) that you send in a Remesh Live Conversation, regardless of whether or not the Conversation has started. In a Flex conversation, you can make limited edits once the conversation is published.

  If you want to practice moderating or see how items will look to participants, please create a separate Conversation and select Non-Billable as the purpose.

• How many moderators can there be for one Conversation?

  There is no limit on the number of Moderators you can have during a session, and the platform allows for multiple people to be on the moderator link simultaneously. However, we recommend having only one Moderator to ensure the most seamless moderating experience.

  If there are colleagues on your team who would like to follow along and offer ideas on questions to ask, we recommend sharing the Conversation with them as an Observer.

• Do Flex Conversations need a moderator?

  Flex Conversations do not require a moderator, but we do recommend monitoring your data throughout the course of the Flex. You can read more about the difference between Live and Flex here.

• What happens if a participant arrives late to a Live Conversation?
  Participants that arrive late to the conversation will still need to fill out all the onboarding questions before joining the conversation. Once they have completed the onboarding polls, the participant will then pick up wherever the conversation is currently at. 

What's Next?

Once you're done moderating your Conversation, end the Conversation and begin analysis!