--- title: Moderate a Live Conversation description: Remesh Live requires that a user moderate the conversation by sending questions to participants and adding questions on the fly. --- [Skip to content](https://help.remesh.ai/moderate-a-live-conversation#main-content) English Show submenu for translations ![59b7eb52c29cb1fb87e1bba7bf1ef88c41152899.png\]](https://help.remesh.ai/hs-fs/hubfs/59b7eb52c29cb1fb87e1bba7bf1ef88c41152899.png?height=40&name=59b7eb52c29cb1fb87e1bba7bf1ef88c41152899.png) Open main navigation Close main navigation - English Show submenu for translations - Go to remesh.ai Go to remesh.ai How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.remesh.ai/?hsLang=en) 2. [Collecting Data](https://help.remesh.ai/collecting-data?hsLang=en) 3. [Conversation Moderation Basics (Live)](https://help.remesh.ai/collecting-data?hsLang=en#conversation-moderation-basics-live) # Moderate a Live Conversation This article is relevant to our Live offering. You can find more information about our product offerings [here](https://help.remesh.ai/live-vs-flex?hsLang=en). ### Overview Remesh Live requires that a moderator sends questions, messages and visuals to participants. You can also make changes to your discussion guide during your Conversation and add questions on-the-fly. If you would like an overview of Moderating a Remesh Video Conversation, you can read more about that [here](https://help.remesh.ai/video-conversation?hsLang=en#moderating). ### Included in this Article 1. [How it Works](https://help.remesh.ai/moderate-a-live-conversation#how-it-works) 2. [Best Practices](https://help.remesh.ai/moderate-a-live-conversation#best-practices) 3. [Send a Pre-Programmed Item](https://help.remesh.ai/moderate-a-live-conversation#send-a-premade) 4. [Asking Follow Up Questions](https://help.remesh.ai/moderate-a-live-conversation#askingfollowup) 5. [Add a New Item](https://help.remesh.ai/moderate-a-live-conversation#add-new-item) 6. [Edit an Item](https://help.remesh.ai/moderate-a-live-conversation#edit-an-item) 7. [Duplicate an Item](https://help.remesh.ai/moderate-a-live-conversation#deuplicate-item) 8. [Skip an Item](https://help.remesh.ai/moderate-a-live-conversation#skip-item) 9. [Frequently Asked Questions](https://help.remesh.ai/moderate-a-live-conversation#faq) 10. [What's Next?](https://help.remesh.ai/moderate-a-live-conversation#whatsnext) ### How it Works To moderate your Conversation, first you'll need to ensure your Conversation is [Published](https://help.remesh.ai/publish-a-conversation?hsLang=en) then click the **Live ![Moderate a Live Conversation 1](https://help.remesh.ai/hs-fs/hubfs/Knowledge%20Base%20Article%20Images/Moderate%20a%20Live%20Conversation/Moderate%20a%20Live%20Conversation%201.png?width=26&height=23&name=Moderate%20a%20Live%20Conversation%201.png)** button. You will then see the moderator dashboard. On the left hand side is your programmed discussion guide. ### ![Moderate a Live Conversation 2](https://help.remesh.ai/hs-fs/hubfs/Knowledge%20Base%20Article%20Images/Moderate%20a%20Live%20Conversation/Moderate%20a%20Live%20Conversation%202.png?width=670&height=313&name=Moderate%20a%20Live%20Conversation%202.png) All the content you have pre-programmed will appear under **Queue**, sent items will appear in **Sent** and skipped in **Skipped**. ### Best Practices - We recommend practicing moderation using the instructions below before your Remesh Live conversation. - [Live Simulations](https://live.remesh.chat/dashboard/live-simulations) allows you to practice using premade Conversations - [Practice/Simulate](https://help.remesh.ai/how-to-run-a-practice-or-demo-session?hsLang=en) allows you to practice using your own discussion guide - We recommend that about 80% of your allotted time is devoted to pre-programmed discussion guide questions, with the remaining time being devoted to asking follow up questions in the moment. Our [Live analysis tools](https://help.remesh.ai/analyze-the-data-in-real-time?hsLang=en) make it easy to find opportunities to learn more about your audience. - Often, we see researchers host a "backroom" experience with key stakeholders on a conference line. This allows the moderator to quickly hear feedback from stakeholders and make adjustments to the discussion guide as needed. We typically recommend creating an [observer link](https://help.remesh.ai/conversation-observers?hsLang=en) for stakeholders which provides them with a view-only space. ### Send a Pre-Programmed Item You can send an item in 3 different ways. 1. Hover over any item in the Guide, then click **Send** to send it to your audience. Once an item has been sent, it will move to the Sent section. You can ask questions out of order or skip them entirely. 2. You will see a preview of your next question in the conversation space to the right. Click send to send that item. 3. Set your conversation on [AutoSend](https://help.remesh.ai/moderate-your-live-conversation-with-autosend?hsLang=en). This will send the items in the order they are programmed automatically.  ![](https://help.remesh.ai/hs-fs/hubfs/moderate%201-gif.gif?width=670&height=311&name=moderate%201-gif.gif) ### Asking Follow Up Questions One of the most powerful aspects of a Live Remesh Conversation is the ability to analyze your data in the moment and use that information to craft follow up questions. Below you can find the basics of how to program follow up questions, but you can find more information about analyzing your data live [here](https://help.remesh.ai/analyze-the-data-in-real-time?hsLang=en) and more information about follow up question best practices [here](https://help.remesh.ai/asking-questions-live?hsLang=en). ### Add a New Item Adding items in your discussion guide in the moment is a great way to engage with your audience and make the most of the Remesh Live experience. Often, moderators will think of follow up questions as they are [analyzing their data in the moment](https://help.remesh.ai/analyze-the-data-in-real-time?hsLang=en), then follow the instructions below to input additional questions. **To add an item on the fly:**![](https://help.remesh.ai/hs-fs/hubfs/moderation%202-gif.gif?width=670&height=311&name=moderation%202-gif.gif) 1. Click the pencil icon in the bottom right. 2. Select your item type, question time then program your question. 3. You can either choose to send this item now or save for later. **To add an item between two items in the Discussion Guide:** ![](https://help.remesh.ai/hs-fs/hubfs/moderation%203-gif.gif?width=670&height=311&name=moderation%203-gif.gif) 1. **Hover** over the item immediately before where you want the new item to go 2. Click the **Add after icon** 3. A modal will pop up allowing you to create your new item and then click **Save** 4. The Guide should now be updated to reflect the new item you added   **To add a new Branching question:** ![](https://help.remesh.ai/hs-fs/hubfs/moderation%204-gif.gif?width=670&height=311&name=moderation%204-gif.gif) 1. **Hover** over the Poll question (single or multi-select polls are eligible for Branch) 2. Click the **Branch from Poll #** 3. A modal will pop up allowing you to create your new item and then click **Save** 4. The Guide should now be updated to reflect the new item you added ### Edit an Item **To edit an item in the Discussion Guide:** 1. **Hover** over the item you want to edit 2. Click the **pencil icon** 3. A modal will pop up allowing you to edit the item and then click **Save** ### Duplicate an Item To **duplicate** an item in the discussion guide: 1. **Hover** over the item immediately before where you want the new item to go 2. Click the **duplicate** icon 3. The highlighted question will be duplicated below ### Move an Item To **move** an item in the discussion guide: 1. Click and hold the item you would like to move to drag and drop it within your discussion guide. 2. The item will be moved to its new location. To move an item to a new section in the discussion guide: 1. **Hover** over the item immediately before where you want the new item to go 2. Click the **move to another section** icon 3. Select the section you would like to move this item to, then select where you would like it placed. ### Skip an Item To **skip** an item in the Discussion Guide: 1. **Hover** over the item you want to skip 2. Click the **skip for later icon** in the upper right corner of the item 3. This item will be moved to the Skipped section of your discussion guide. You can always send it by navigating to the Skipped section and clicking send. ### Frequently Asked Questions - **How do I know if I have permission to moderate a Conversation?** You can read about what permission levels are able to moderate a Conversation [here](https://help.remesh.ai/user-permissions?hsLang=en). In essence, if you can edit a Conversation in the Build section you can moderate a Conversation! - **Can I delete something I sent to participants before the Conversation started or during the Conversation?** No, you cannot delete any items (questions, images, videos, or Speaks) that you send in a Remesh Live Conversation, regardless of whether or not the Conversation has started. In a Flex conversation, you can make [limited edits](https://help.remesh.ai/in-flight-edits-for-remesh-flex?hsLang=en) once the conversation is published. If you want to [practice moderating](https://help.remesh.ai/how-to-run-a-practice-or-demo-session?hsLang=en) or see how items will look to participants, please create a separate Conversation and select Non-Billable as the purpose. - **How many moderators can there be for one Conversation?** There is no limit on the number of Moderators you can have during a session, and the platform allows for multiple people to be on the moderator link simultaneously. However, we recommend having only one Moderator to ensure the most seamless moderating experience. If there are colleagues on your team who would like to follow along and offer ideas on questions to ask, we recommend sharing the Conversation with them as an [Observer](https://help.remesh.ai/conversation-observers?hsLang=en). - **Do Flex Conversations need a moderator?** Flex Conversations do not require a moderator, but we do recommend [monitoring your data](https://help.remesh.ai/summary-page-in-flex?hsLang=en) throughout the course of the Flex. You can read more about the difference between Live and Flex [here](https://help.remesh.ai/live-vs-flex?hsLang=en). - **What happens if a participant arrives late to a Live Conversation?** Participants that arrive late to the conversation will still need to fill out all the onboarding questions before joining the conversation. Once they have completed the onboarding polls, the participant will then pick up wherever the conversation is currently at. ### What's Next? Once you're done moderating your Conversation, [end the Conversation](https://help.remesh.ai/end-a-conversation?hsLang=en) and begin [analysis](https://help.remesh.ai/analysis-tools-overview?hsLang=en)! - [Getting Started](https://help.remesh.ai/getting-started?hsLang=en#main-content) - [Quick Start Guides](https://help.remesh.ai/getting-started?hsLang=en#quick-start-guides) - [Remesh Demo Resources](https://help.remesh.ai/getting-started?hsLang=en#remesh-demo-resources) - [Remy - Remesh's AI Agent](https://help.remesh.ai/getting-started?hsLang=en#remy-remeshs-ai-agent) - [Additional Resources](https://help.remesh.ai/getting-started?hsLang=en#additional-resources) - [MCP Server](https://help.remesh.ai/getting-started?hsLang=en#mcp-server) - [Preparing for Your Remesh Conversation](https://help.remesh.ai/preparing-for-your-remesh-conversation?hsLang=en#main-content) - [Creating a Conversation and Programming Details](https://help.remesh.ai/preparing-for-your-remesh-conversation?hsLang=en#creating-a-conversation-and-programming-details) - [Programming Your Discussion Guide](https://help.remesh.ai/preparing-for-your-remesh-conversation?hsLang=en#programming-your-discussion-guide) - [Question Types](https://help.remesh.ai/preparing-for-your-remesh-conversation?hsLang=en#question-types) - [Recruiting Participants](https://help.remesh.ai/preparing-for-your-remesh-conversation?hsLang=en#recruiting-participants) - [Additional Conversation Settings](https://help.remesh.ai/preparing-for-your-remesh-conversation?hsLang=en#additional-conversation-settings) - [Launching Your Conversation](https://help.remesh.ai/preparing-for-your-remesh-conversation?hsLang=en#launching-your-conversation) - [Best Practices](https://help.remesh.ai/preparing-for-your-remesh-conversation?hsLang=en#best-practices) - [Collecting Data](https://help.remesh.ai/collecting-data?hsLang=en#main-content) - [Conversation Moderation Basics (Live)](https://help.remesh.ai/collecting-data?hsLang=en#conversation-moderation-basics-live) - [Conversation Moderation Best Practices (Live)](https://help.remesh.ai/collecting-data?hsLang=en#conversation-moderation-best-practices-live) - [Monitoring Your Data (Flex)](https://help.remesh.ai/collecting-data?hsLang=en#monitoring-your-data-flex) - [Analyzing Your Data](https://help.remesh.ai/analyzing-your-data?hsLang=en#main-content) - [Getting Started Analyzing](https://help.remesh.ai/analyzing-your-data?hsLang=en#getting-started-analyzing) - [Remesh Definitions and Metrics](https://help.remesh.ai/analyzing-your-data?hsLang=en#remesh-definitions-and-metrics) - [Understanding the Big Picture](https://help.remesh.ai/analyzing-your-data?hsLang=en#understanding-the-big-picture) - [Finding Themes in Qualitative Data](https://help.remesh.ai/analyzing-your-data?hsLang=en#finding-themes-in-qualitative-data) - [Diving Deeper](https://help.remesh.ai/analyzing-your-data?hsLang=en#diving-deeper) - [Exporting Data](https://help.remesh.ai/analyzing-your-data?hsLang=en#exporting-data) - [Additional Tools and Features](https://help.remesh.ai/analyzing-your-data?hsLang=en#additional-tools-and-features) - [Remesh Workspace and Settings](https://help.remesh.ai/remesh-workspace-and-settings?hsLang=en#main-content) - [Workspace Management](https://help.remesh.ai/remesh-workspace-and-settings?hsLang=en#workspace-management) - [Organizing Conversations](https://help.remesh.ai/remesh-workspace-and-settings?hsLang=en#organizing-conversations) - [Settings](https://help.remesh.ai/remesh-workspace-and-settings?hsLang=en#settings) - [Use Cases and Problems Solved by Remesh](https://help.remesh.ai/use-cases-and-problems-solved-by-remesh?hsLang=en#main-content) - [Use Cases](https://help.remesh.ai/use-cases-and-problems-solved-by-remesh?hsLang=en#use-cases) [![remesh-logo.png](https://help.remesh.ai/hs-fs/hubfs/Remesh_Logo_WHITEBG-01-1.png?width=150&height=29&name=Remesh_Logo_WHITEBG-01-1.png "remesh-logo.png")](https://remesh.ai/) remesh.ai Help Center Copyright © 2025, Remesh Inc. ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://help.remesh.ai/media-transcripts/218121339826/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://4256459.fs1.hubspotusercontent-na1.net/hubfs/4256459/video_assets/218121339826/inherited/web_optimized.mp4", "dateModified" : "2026-07-27T18:05:11.262Z", "duration" : "PT8M23S", "height" : 1080, "name" : "Collecting Data Live", "thumbnailUrl" : "https://4256459.fs1.hubspotusercontent-na1.net/hubfs/4256459/Maria%20Nar%20Videos/Collecting%20Data%20Live.mp4/medium.jpg", "uploadDate" : "2026-07-27T18:04:49.410Z", "width" : 2312 } ```