Conversation Moderation Best Practices (Live)
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      Asking Follow Up Questions Live

      Overview

      Remesh Live Conversations allow you to ask follow up questions of your participants in the moment. Below you can find our best practices and suggestions for successfully conducting a Live Remesh Conversation that incorporates dynamic, engaging probing questions. 

      Included in this Article

      1. Designing a Discussion Guide for Follow Up Questions
      2. Follow Up Question Best Practices
      3. Identifying Opportunities for Follow Up Questions
      4. Programming Follow Up Questions While Moderating
      5. What's Next?

      Designing a Discussion Guide for Follow Up Questions

      • We recommend setting aside 30-60 minutes for a Remesh Live Conversation and preprogramming about 80% of that allotted time. The remainder of that time would be available for asking follow up questions.
      • Create a Discussion Guide that includes a question bank section of questions that have been marked as optional. Marking questions as optional will make them not count towards your estimated time, and will be skipped if you do not manually send them. You can then quickly select questions from the bank, input additional details and send. Examples include:
        • (Speak) Just a moment, while I look through your responses.
        • (Ask Opinion) It looks like many of you agreed with ____. Tell me more about what that means to you.
        • (Poll) Below are the top 5 responses that have been submitted in previous questions. Please select your favorite from the following options.

      Follow Up Question Best Practices

      • Review Remesh's question types before you begin moderating to be sure that you understand the options available to you.
      • Moderating a Remesh Conversation is easy, but we recommend practicing using our simulations or practice feature. This will allow you to practice what it feels like to moderate and program questions on the fly so you're ready for your live event!
      • Often, we see researchers host a "backroom" experience with key stakeholders on a conference line. This allows the moderator to quickly hear feedback from stakeholders and make adjustments to the discussion guide as needed. We typically recommend creating an observer link for stakeholders which provides them with a view-only space. They can then share their input when crafting follow up questions.
      • If you're intending to ask a follow up question immediately following a question, free to send a Speak message to your participants letting them know that you are looking through their responses so they know you are still there! If you are intending to ask a follow up question later, AutoSend can be a good way to multitask while you are drafting the follow up question.

       

      Identifying Opportunities for Follow Up Questions

      Analyzing Live is a great way to find opportunities to ask follow up questions of your audience. Moderators are able to program questions on the fly, and can program any of our question types Live. Here's a few of our favorite ways to identify opportunities to ask follow up questions:

      • Look at the Common Topics in an Ask Opinion question. This will pull out the key words and phrases that are occurring most frequently in your responses. You can use this to quickly identify any unexpected responses that are arising, and program an Ask Opinion question on the fly to clarify or dig deeper.
        • (Ask Opinion) It looks like many of you mentioned [common topic]. What does [common topic] mean to you?
      • If you’re beginning with a hypothesis of what is important to your audience related to your given topic, you might look to see if that hypothesis appears in the participant responses. For example, if you are anticipating that the color of a visual will resonate with your audience, but when asked an open end question about what they like the most you might see that no one mentioned the color. You could follow up with a question such as:
        • (Poll) If we changed the color of this design, how would this change your feelings towards it? (I would like it more, I would like it the same, I would like it less)
      • Ask an Ask Opinion question to gather initial thoughts from your audience, then use the top Percent Agree responses to populate a follow up Rank question such as the following. This will allow you to generate ideas in the Ask Opinion and get a more quantitative look at which of the top responses the audience likes the most.
        • (Rank)Please Rank the following draft mission statements with 1 being the mission statement you feel is the best fit for our organization and 4 being the mission statement you feel is the worst fit for our organization. [Insert 4 responses from previous questions as rank options]
      • Look at the Percent Agree in an Ask Opinion question. Percent Agree will pull out the responses that resonate most with the group. If you see something unexpected in the top percent agree, you may want to ask a follow up question like the following:
        • It looks like many of you agreed that [top percent agree response]. Tell me more, what about this idea feels [summary of top percent agree responses]?

      Programming Follow Up Questions While Moderating

      You can read a walkthrough of how to program these follow up questions here!

      What's Next?

      Once you're done moderating your Conversation, end the Conversation and begin analysis!