Question Type: Ask Experience


Ask Experience questions allow you to collect qualitative data and also allow the option to program categories that participants would select based upon what most closely aligns with their response. Ask Experience is one of our two open end question types, the other is Ask Opinion. You can read more about Ask Opinion questions here!

Included in this Article

  1. How it Works
  2. Participant Experience
  3. Associated Metrics
  4. Best Practices
  5. Frequently Asked Questions

How it Works

Use Ask Experience when you're asking participants to answer with something personal or experiential or when voting on other participants responses like in an Ask Opinion Question would not be appropriate.

  1. As you are programming your discussion guide select Ask Experience.
  2. Input an open end question.
  3. Optional: Choose if you’d like to program categories. Categories would prompt participants to select the category or categories that most closely align with their open-end response.
    1. If utilizing categories, choose single or multi-select. Single select will prompt participants to choose one category that aligns with their response, Multi-Select will prompt participants to select as many categories as they would like that align with their response.

Participant Experience

When a participant receives an Ask Experience, they are asked to respond to the question in their own words. If categories have not been programmed, then the participant experience will end there until they move on to the next question.

If categories have been programmed, after submitting their responses then they get to choose the category or categories that are most closely aligned with their response.

Associated Metrics

Once an Ask Experience question has finished collecting responses in a Live Conversation, you will either see all the responses together if categories were not programmed...

Ask Experience 2

or you'll see the responses broken out by category selected.

Ask Experience 3

Click below to learn more about the metrics associated with Ask Experience questions, you can also learn more about Remesh's metrics overall here.

  • Common Topics: Key words that appear most frequently in responses.
  • Sentiment: Assigns positive, negative or neutral tags based upon content of the responses.
  • Thematic Clusters: Organizes responses based upon key themes.
  • Summarize: Generate summaries for your open end questions and for your whole conversation.
  • Auto Code: Automatically tag and organize themes from open end responses.

Best Practices

  • Programming Your Discussion Guide: Limit each Ask Experience question to one question in order to gather concise and actionable insights. If you're using categories, select categories that you think may be helpful to know a percentage of how many people align their response with that category.
  • While Analyzing: Ask Experience questions are a great way to gather personal anecdotes from your participants in Results or uncover themes using Auto Code.
  • Example Ask Experience Questions:
    • Tell me about the last time you purchased coffee.
    • Tell me about the person you are closest to at work.

Frequently Asked Questions

  • What is the difference between Remesh's two open end questions: Ask Opinion and Ask Experience?
    1. Ask Opinion questions are best for quickly surfacing what thoughts and opinions shared by audience members resonate most with the audience as a whole. Ask Experience questions are best for collecting anecdotes and stories from your audience.
    2. Ask Opinion questions prompt users to vote anonymously on other participants responses. In an Ask Experience question, participants will not see other participants responses. 
    3. Ask Opinion questions gather qualitative feedback and use voting data and our machine learning model to organize and analyze your responses based upon how likely participants are to agree with responses. Ask Experience questions will gather qualitative feedback, but do not utilize machine learning to organize responses. If categories are programmed, responses will be organized by how participants self-selected categories.