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      Sentiment: Analyze responses with automatically assigned sentiment labels

      Overview

      After your Live or Flex conversation has ended, Remesh will automatically apply sentiment labels to each individual Ask Opinion, Branching and Ask Experience responses in the Analysis Results tab. 

      Included in this Article

      1. How it Works
      2. Filtering Responses by Sentiment
      3. Editing Sentiment Labels
      4. Exporting

      How it Works

      1. Navigate to the Analysis page and select the Results tab.
      2. Choose an open end question from your conversation to analyze
      3. Next to the % Agree column, you will see a column labeled Sentiment with a dropdown menu.

      Filtering Responses by Sentiment

      1. Click on the dropdown menu to filter responses by their sentiment label.
        Analyze open end responses using sentiment labels 1
      2. Group responses into their sentiment label buckets by navigating to the Group By field and selecting Sentiment.
        Analyze open end responses using sentiment labels 2
      3. Grouping by Sentiment labels will produce a visual breakdown of the number of responses in each group. You can export the graphic as a PNG
        Analyze open end responses using sentiment labels 3

      Editing Sentiment Labels

      Edit individual sentiment labels by hovering over the label you want to modify, clicking the three dots, and selecting the new label. 

      Analyze open end responses using sentiment labels 4

      Exporting

      As mentioned above, you can export a PNG visual breakdown of sentiment, and you can also export the response data for the selected question as a CSV file.
      Analyze open end responses using sentiment labels 5

      Sentiment labels are also available by exporting conversation level CSV by Question and CSV by Participant files.