Additional Tools and Features
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      Convert a completed Live Conversation to a Flex

       

      Overview

      Need to connect with additional participants after your Live conversation has ended? Convert the conversation as a Flex conversation and continue capturing actionable audience feedback. The Flex conversation will be seeded with response data captured in Live.

      From a contract and bill perspective, if you are utilizing Remesh on a Conversation-based subscription converting a Live Conversation into a Flex will count as two Conversations. If you are unsure, reach out to your Remesh Account Director for clarity.

      Included in this Article

      1. How it Works
      2. Analyzing and Exporting Data
      3. Frequently Asked Questions

      How It Works


      1. Once your Live conversation has ended, locate the conversation tile on your team page. Right click on the Conversation and select Convert to Flex. Alternatively, you can convert from the toolbar at the top right on the Build page. 
      2. A modal will appear, asking you to confirm. 
      3. After clicking "Convert to Flex" your Live Conversation will be converted to a Flex conversation. You will see the "Build" page of this Flex Conversation. Review and update conversation information and add the scheduling details.
      4. Optional: Make any changes to the discussion guide, create segments, and adding any quotas.
      5. When you’re ready, publish the conversation. Note that the participant link will be the same for the converted Flex as it was for the Live.

      Please note that if you delete questions in your discussion guide, the associated data from your Live Conversation will also be deleted. Please delete with caution.

      Analyzing and Exporting Data 

      Once you've converted your Live Conversation as a Flex, you will lose access to the Post Session analysis tab until the Flex conversation has ended. You will be able to analyze your Flex conversation while it is collecting responses.

      If you’re interested in analyzing the data captured in the Live conversation separately, we recommend exporting the Topline report, CSV files, and custom graphs from the Analysis page before converting it to a Flex. Once you convert the conversation, the response data from the Live and Flex will be combined and treated as one conversation.

      Frequently Asked Questions

      • What is the maximum number of participants in a converted Flex conversation?
        The maximum number of participants is 5000, the number of participants who completed the Live conversation will be counted towards that maximum.
      • Can I make changes to a conversation after it has been converted?
        When you convert a Flex, you can add, delete, or edit existing messages. However, there are a couple of exceptions:
        • If a poll is connected to a quota, you can edit the poll question, but you cannot edit the poll options.
        • If a poll is connected to a Branch Ask, you can edit the poll question, but you cannot edit the poll options.
        • Users cannot add or edit Branch Asks.