Best Practices
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      Stimuli Best Practices

       

      This article is relevant to our Live, Flex and Video product offerings. You can find more information about our product offerings here.

      Overview

      Learn about how to upload stimuli into the platform as well as best practices for images and videos.

      Included in this Article

      1. Best Practices
      2. Uploading Stimuli
      3. Sending Images
      4. Frequently Asked Questions

      Best Practices 

      • The Basics: We support JPEG, PNG, GIF, MP4 and a 100MB maximum. We recommend an sRGB color profile. 

      When exporting your media from your editing tool, you should see a check box option to web optimize. Please ensure that this box is checked, as non web-optimized media may not be visible to all participants.

      • Timing: When concept testing in Live/Flex we recommend allotting 15 minutes of time per section within the discussion guide. For example, 3-4 concepts per 60 minutes or 5-6 concepts per 90 minutes.
      • Identifiers: We recommend adding identifiers to the stimuli such as letters or numbers, to help participants easily identify which concept you are referring to in further questions.
      • Participant Instructions: For Live/Flex/Video Pre- and Post-Interview Questions add reminders for participants to your discussion guide to click play on videos to start and to click an image to enlarge it.
      • Comparing Images: If you will be comparing images, add all concepts onto one image along with unique identifiers as a quick refresh of what was shown through the study.
      • Accessibility: Add subtitles to your videos if possible for the best participant experience. You can find instructions here.
      • Testing: Conduct a practice session and access as a participant to see how participants will see the stimuli and ensure all visuals are well formatted. We recommend testing on a laptop and a mobile device to ensure all formatting and visibility is optimized.

      Uploading Stimuli

      Live/Flex/Video Pre- and Post-Interview Questions
      Select and upload your media file to the platform. Once uploaded, an image cropping modal will open, edit the image accordingly.


      Video Media Library
      Upload media to your Video Conversation to easily access as you are engaging with your participants during the Video Interview. From the schedule page, click Media Library then Upload File, then select your file. 

      Sending Images

      Live

      As you are moderating, simply use our moderating instructions to send out your stimuli. Participants will be able to click on images to enlarge them. They will need to click to play a video.

      Video

      To share images or videos with your participants click the share button then select...
      • Share Screen to share an image or slide from your device.
      • Upload File to upload a file and share with your participants.
      Media Library to access media you preloaded as you were building your Conversation.
      sharing image
      • If you share a video via Upload or Media Library, you will also see a media player that will allow you to control the volume, play/pause and what participants are seeing in the video.

      Frequently Asked Questions

      • Can a participant view images/videos in full screen?
        Yes, participants can click (or pinch-to-zoom on their phones) to enlarge images and videos and view them in full screen.
      • Can the participants navigate to a link or video outside of Remesh?

        Yes, you are able to navigate participants to webpages outside of Remesh by including a link through a Speak. However, we recommend keeping as much of the conversation as possible within Remesh in order to provide a seamless experience.

        You are able to embed both videos and images within the Remesh Conversation by selecting image or video in the Discussion Guide.

      • Will videos automatically play?
        No, participants will need to click play to view a video.
      • Can I upload audio files?
        If you'd like to share just audio alone, we recommend uploading an mp4 video with a still image placeholder and your desired audio. It can be helpful to let participants know that they will not see a video, just audio.
      • How will participants see images in Live/Flex/Video Pre- and Post-Interview Questions? 
        From a pixel/dimension standpoint, the standard in-line image max width is 762 pixels. The height will scale based on the aspect ratio of the user’s browser settings and screen display. The zoomed-in view max width is 485 pixels. Horizontal images are a max height of 1,000 pixel. Images need to be in jpeg, gif, or png format and have a 100mb size limit.