Profanity Filter and Flagging & Muting Participants

Overview

The Profanity Filter is a preventative measure that blocks participants from submitting profane language. Flagging and muting a participant will remove their responses from the conversation.

Included in this Article

1. Profanity Filter
2. Managing Participants
3. Flagging & Muting Participants
4. Examples
5. Frequently Asked Questions

Enables you to prevent users from submitting responses that contain profane language. The filter will be automatically set to default when you create a new Conversation. To enable or disable the profanity filter, simply go to the Audience section within a Conversation and select Advanced.

Users who attempt to submit profane language in a response will be prompted with the error message "please remove profanity." Once they remove the profanity, the user will be able to submit their response.

Managing Participants

If you are ever moderating a Remesh Conversation and you notice that a participant is being inappropriate, we recommend taking the following steps:

• Send a Speak to the group asking the Participants to be respectful
• Remind the Participants that everyone (including the Moderator) is a human, not a bot, and that there is no place for inappropriate behavior
• You can mute participants using the instructions below.

Flagging & Muting Participants

As a Moderator or Collaborator, you can flag and mute participants during a Live or Flex Conversation. You can mute a participant from an Ask Opinion question in the Highlights, Common Topics, and in the analyze side panel. Hover over the response, click the three dots to the right and then "Flag as Inappropriate."

When you select to flag a response, you will be prompted to confirm your choice. Once the participant is flagged, they will still be able to participate in the Conversation and will not be notified. 

Once a participant is flagged and muted, it cannot be undone.

Examples

Flex Example

Live Example

Frequently Asked Questions

• Can I customize the words that are blocked by the profanity filter?
  No, this is not customizable at this time.
• Can I see which participants were muted?
  The Conversation Data CSV export sorted by Participant will show if a participant has been muted. If you are utilizing Unique Links, you can also see which participants were muted in the Participant Data CSV. 
• Does muting a participant remove all their responses?
  Muting a participant in a Live Conversation removes their responses from the question in which you muted them and beyond in the conversation in the platform. Their responses will still be visible in the exports.
  Muting a participant in a Flex Conversation will remove all their responses from the platform and the exports.
• Will the profanity filter work on all languages?
  Currently, our profanity filter only works for English Conversations.
• Can I mute a participant after the Conversation has ended?
  Participants can only be muted before a Conversation has ended.
• Who is able to mute participants?
  Only those with edit access to a Conversation can mute participants. You can read more about that here.
• What languages does the profanity filter work with?
  The profanity filter option is only available on English Conversations.