This article is relevant to our Live, Flex and Video Conversations. You can find more information about our product offerings here.
Overview
We have a handful of tools that can help you intervene if a participant is being inappropriate during a Remesh Conversation.
Included in this Article
Profanity Filter
Live, Flex, Pre/Post Video Interview Questions
The Profanity Filter is a preventative measure that blocks participants from submitting profane language. Enables you to prevent users from submitting responses that contain profane language. The filter will be automatically set to default when you create a new Conversation. To enable or disable the profanity filter, simply go to the Audience section within a Conversation and select Advanced.
Users who attempt to submit profane language in a response will be prompted with the error message "please remove profanity." Once they remove the profanity, the user will be able to submit their response.
Flagging Participants
Live, Flex, Pre/Post Video Interview Questions
As a Moderator, you can flag inappropriate participants during a Live or Flex Conversation or during the Pre-Interview questions in a Video Conversation. You can mute a participant from an Ask Opinion question in the Highlights, Common Topics, and in the analyze side panel. Hover over the response, click the three dots to the right and then "Flag as Inappropriate."
When you select to flag a response, you will be prompted to confirm your choice. Once the participant is flagged, they will still be able to participate in the Conversation and will not be notified.
Once a participant is flagged, it cannot be undone.
Flex Example
Live Example
Muting or Removing Participants
Video Interview
While you are conducting a Video Interview, there a re a few ways you can intervene if participants are being inappropriate. By clicking the three dots to the right of a participants name, you will see a menu of options.
- Mute Microphone - Control the participant’s microphone, and mute them if you’d like.
- Turn off Camera - Control the participant’s camera, and turn their camera off.
- Remove from call - As a last resort, a participant can be removed from the call. This cannot be undone, and the participant will be unable to rejoin the Video Interview after being removed.
Frequently Asked Questions
- Can I customize the words that are blocked by the profanity filter?
No, this is not customizable at this time. - Can I see which participants were muted?
The Conversation Data CSV export sorted by Participant will show if a participant has been muted. If you are utilizing Unique Links, you can also see which participants were muted in the Participant Data CSV. - Does muting a participant remove all their responses?
Muting a participant in a Live Conversation removes their responses from the question in which you muted them and beyond in the conversation in the platform. Their responses will still be visible in the exports.
Muting a participant in a Flex Conversation will remove all their responses from the platform and the exports. - Will the profanity filter work on all languages?
Currently, our profanity filter only works for English Conversations. - Can I mute a participant after the Conversation has ended?
Participants can only be muted before a Conversation has ended. - Who is able to mute participants?
Only those with edit access to a Conversation can mute participants. You can read more about that here. - What languages does the profanity filter work with?
The profanity filter option is only available on English Conversations. - Can I use the profanity filter during Video Interviews?
The profanity filter option is only available on Live and Flex Conversations.