Multi-Language Conversations

Overview

Conduct one Remesh Conversation in multiple languages! Participants can access in their preferred language while the researcher easily analyzes and reviews data in their preferred language. You can find a full list of supported languages here!

Included in this Article

• Getting Started
• Making Edits
• Finalizing Your Conversation
• Conversation Experience
• Frequently Asked Questions

Getting Started

• Create your Conversation
• While you are programming the Basic Details, select “Change” under the Language.
  
• You will see an option to make your Conversation a Multi-Language Conversation. Select this option, which will provide a list of options.
  • Select the primary language for the Conversation. This is the language that participant responses will be translated into for moderators and analysts.
  • Select the language(s) that participants will be utilizing. You can select up to 10 languages.
• Click submit then save.

• This will automatically create a mandatory Onboarding Poll in your discussion guide. This question will ask participants to select the language they will be participating in and will help our system decide what language they should see. This question cannot be edited.
  
• Continue programming your discussion guide.
• When you've finished programming your guide, click Translate at the top right of your screen. Note that this will lock in the languages you've chosen.
  

Making Edits

• If you would like to make additional edits to your discussion guide before clicking Translate, you can easily do so from the Discussion guide tab in the primary language you’ve selected.
• If you need to make edits after translating, you will notice that your discussion guide edit fields are now locked. You can continue to make edits to your guide if you click “Edit in Multi-Language Panel” above each question. Clicking “Edit in Multi-Language Panel” will pop up a modal showing your question in each of the languages selected. 
• You can now edit the question. Note that changing the question in one language will not affect the others. Edits at this stage will need to be translated manually.
  

Finalizing your Conversation

Continue making any necessary adjustments to your Conversation as you normally would, then publish when you are ready. We recommend checking out our Conversation Checklist as you prepare for your Conversation.

Conversation Experience

Moderators and participants should notice no difference in the user experience in a multi-language Conversation. To each person, the Conversation will appear in the designated language.

As participants access the Conversation, they will see all aspects of the Conversation translated into their chosen language. Ask Opinion questions prompt participants to vote on each others’ responses anonymously. This is the only time in a Conversation that participants would see each others’ responses. As participants vote during Ask Opinion questions, Remesh will translate responses into each participants chosen language for them to vote on.

Moderators will see the Conversation in the primary language selected in the Basic Details of the Conversation. All participants’ responses will be translated to the primary language in the moderator view.

Frequently Asked Questions

• Can I import my Multi Language Conversation discussion guides into another Conversation?
  You can, but it will only import the Discussion Guide in the primary language. We recommend duplicating your Conversation instead, which will duplicate the Multi-Language Conversation as a whole including all translations and settings.
• Where can I utilize this feature?
  Currently this feature is available for both Remesh Live and Flex.
• What would happen if a participant accessed the Conversation and wanted to use a language that was not programmed in Basic Details?
  The participant would be required to choose one of the languages programmed in Basic Details. We recommend ensuring that you have all possible participant languages captured in the Basic Details page as you are programming your Conversation.
• How many languages can this feature support?
  You can choose up to 10 languages.
• What language options are available for a Multi-Language Conversation?
  Multi-Language Conversations are compatible with any of our supported languages.
• What if I don't know what languages participants will need?
  Select the 10 languages that will capture most of your audience. We recommend sharing these available languages as you recruit your participants as well!
• Will your profanity filter work with all languages in a Multi-Language conversation?
  Currently, our profanity filter only works for English Conversations.
• Can I merge a Multi Language Conversations with other Conversations?
  Yes! You will need to add an onboarding poll to the Conversations that you hope to merge asking for participants' preferred language. This will ensure that you can successfully capture that data in your merged Conversation and segment effectively.
• Can I upload different stimuli for each language?
  Yes! After translating, you will have the option after clicking "Edit in Multi-Language Panel" to add different stimuli for each language.